A640.9.2.RB_Diaz

What a whirlwind this term has been.  In the blink of an eye, nine weeks have passed and I find myself fondly reflecting on my experience in this course and with my organization.  The purpose of my service learning project was to find an organization, observe its leadership and its effect on the organization, and relate it to the theories we explored through our text.  To be completely honest, the fact that this course required volunteerism made some students decide not to take this course.  There is a classmate of mine that has been in all of my classes and we have supported each other throughout this program.  This individual thought it would be too much work to do volunteer work as part of an elective class.  To which, I can understand.  Some people really value their personal time so I cannot fault one for making a personal decision however, I looked at this as an opportunity.  I've never had the chance to volunteer before but I have always wanted to.  This class was a win win situation for me.  I got to help out an organization while learning and observing how the organization was run, the effect its leadership has on the organization, and what it is they are doing (or not) to better themselves in the future.

I made more assumptions about this organization than imaginable.  I assumed a great many things such as: this organization was going to be financially stable; they had to obviously utilize technology; there would be many employees; the facilities would be modern; organizationally, they would be well managed.  These assumptions were based on what little I knew about non-profit organizations.  My employer is a non-profit so maybe I thought Journey's End would be run a little like my company.  Also, I think that my preconceived ideas came from TV ads and reading about companies such like the YMCA, the Humane Society, or the Red Cross.

The question at issue would be what type of leader this organization would have?  Would she be ethical?  Would she strive for goals?  Would she perform effectively and build towards the future?  Did she contribute to the development of her subordinates?  How did the subordinates respond to her leadership style?  As I observed Florence, I considered these and many more questions.  I gathered information from the employees (probably unbeknownst to them).  Whenever I had the opportunity to work with somebody new, I always asked them a lot of questions.  I would usually begin by asking them about themselves and what drew them to Journey's End.  I would usually then follow up with basic questions such as "How long have you worked her?  What do you love about your job?  What do you dislike?  How do you feel about this aspect of Journey's End?  What can be done differently?".  I made real connections with the member's of the organization, which besides helping, was one of the most satisfying things I got to do with Journey's End.  I was fascinated by the stories, the compassion, and the unrelenting dedication these individuals had for these animals.

I came to realize this organization is in need of change if it intends to continue providing life-long care for its animals.  A lot is at stake on the sanctuary.  Financially, organizationally, and structurally, if Journey's End does not establish a new vision the implications will be that hundreds of animals will be without a home.  However, there is hope and if the Board of Directors can establish clear objectives, compose a sound financial strategy for funding, and they can execute their vision, the sanctuary could continue to care for the hundreds of animals that call Journey's End home.

After having discussions with Jan, I believe Journey's End can continue its work.  From my point of view, they have recognized one of there biggest weaknesses, and that is that the way they are currently organized and executing is not working.  They realize that their "ship is taking on water" and the time for change is now.  The challenge will be whether or not they are willing to accept the challenge and effectuate true organizational change that will result in longevity.  I hope they succeed.  This organization is more important to the community than the community knows.  If not for them, where would these animals go?  Who would care for them?  Only time will tell, and I hope to play a small part in their resurgence.