A521.7.4.RB_DiazBrian

We currently live in a pretty amazing technological era.  Technology is at the forefront of education, communication, and innovation.  As we advance in this modern technological era we have had to adapt to the daily changing world in which we live in.  When was the last time you actually bought a newspaper or a hardcover book?  How many people do you know that still have a landline in their home?  When was the last time you actually saw a record player?  Cell phones, tablets, netbooks, email, video conferencing, music sharing, and group document sharing/editing are all examples of how we use technology in our modern lives. 


Like millions of others I have fallen in love with Apple and the products that they make.  The one single device I cannot live without is my iPhone.  It am so connected to my phone that I use it for everything.  It’s sleek meticulous design, size (although I wished it were just a bit bigger), and overall performance reminds me of a beautifully built Lamborghini.  Without it I feel naked.  I feel like I am disconnected to the world.  Not that I think that is particularly a good thing.
In 2010 I bought my first iPhone, the iPhone 4.  I could surf the web, “FaceTime” with my family, share photos, and text with my friends 24-7.  But in 2012 the iPhone 5 came out it and it had a faster processor, larger screen size, and better display.  Naturally I had to have it.  I was eligible for an upgrade so I ordered my new iPhone 5.

I ordered the phone online and picked it up at the Apple store.  My current phone had hundreds of pictures, videos and apps on it.  All of which were backed up to my iCloud account (or so I thought).  I used a buyback program so when I went to get my new phone my old one’s memory was wiped out.  The tech at the Apple store asked me “Is everything you have on this phone backed up?”  before resetting my old phone to factory settings.  I said yes and he reset the old phone and activated my new one.  My new phone began backing up from the cloud and I was on my may.  I had the new iPhone 5 and I was on “cloud 9”.  I left the Apple store and headed home but I realized something was wrong.  I was missing all of my apps, almost all of my contacts, and my photos were gone.  What went wrong?  Why wasn’t my phone backing up from the “cloud”?  I was freaking out.  The last thing I wanted to do was go back to the Apple store because if you’ve ever been to the Apple store you know that if you need help you are going to need to wait… for quite a while.  This was my anomaly.  Denning (2011) wrote “Most of the anomalies that we notice are potential bad news of one kind or another.” (p. 185).  Boy, was he ever right.  I got home and headed to my desktop to try to figure out what went wrong.  I first went to the Apple website to troubleshoot what could be wrong.  I combed through Apple’s iCloud backup information http://support.apple.com/kb/TI73 I still could not figure out where I went wrong.  Next stop on the internet was YouTube.  I spent 2 hours watching YouTube videos without much success.  Then it hit me.  I had backed up my old phone to my iTunes account a few weeks earlier.  Surely that would be the answer.  I went to http://support.apple.com/kb/ht4946 to make sure I knew exactly what I had to do.  Luckily for me I was able to get all of my data on my new phone.  I was relieved (and so was my wife because she had to deal with me in my panic) that I had finally figured out how to get my new phone up to speed.  I lost very little once the sync was completed.  I now make it a habit to regularly back up my, devices to my iTunes account so that I never have to experience this kind of issue ever again.

Denning, S. (2011). The Leader's Guide to Storytelling: Mastering the Art and Discipline of Business Narrative. San Francisco, CA: Jossey-Bass/Wiley.